SALE AND USE CONDITIONS

GENERAL CONDITIONS AND TERMS

Gustando L'Italia  of Deborah Ferri. (hereinafter ". Gustando L’Italia"), headquartered in Parabiago, Via A. de Gasperi 11, CF and IVA 07123040961, and operational headquarters in Parabiago (MI), via A. De Gasperi n. 11, registered to the Chamber of Commerce of Milan, with num.1938033   at the register of companies, is the owner of the site www.gustandolitalia.com.

INTRODUCTION

By using the services available on www.gustandolitalia.com accepted in full and unreserved General Terms and Conditions of Contract described. These Terms apply to all orders placed on the site www.gustandolitalia.com. Gustando L’Italia reserves the right to modify at any time the present conditions, meaning, however, apply to sales orders made on the website www.gustandolitalia.com the conditions of the contract accepted by the customer (hereinafter the "Customer") when ordering .

In the case in which the person making purchases on the Site requires the issuance of the invoice and / or anyway is not a "consumer or user" as defined in art. 3, paragraph 1, letter. a) of the Consumer Code, shall not apply the discipline of withdrawal pursuant to Art. 7:08 of the General Conditions or, more generally, forecasts that under that Consumer Code apply only to "consumers".

The contracts with Gustando Italy Net through the Website are governed by these Terms and Conditions in respect of the Italian legislation. The language available to conclude the contract is Italian

ACCEPTANCE OF TERMS OF SALE

By placing an order online, the customer expressly declares to have read all the information provided to him during the purchase process, you understand them and accept the General Conditions and the payment as provided by Gustando L'Italia. The customer once the purchase procedure is required to print or save an electronic copy of these Terms of Sale.

All products offered for sale on www.gustandolitalia.com are present in our warehouse. However the actual availability of a product is indicative, as more users can buy it at the same time. In case of absence of a product ordered. Gustando L'Italia will be activated for the retrieval of the same. The Customer will promptly inform the customer of the possible delay in shipment, which will have the power to request the dispatch of any additional products available or to cancel the order. In that case, the amount relating to the Products or missing the entire amount of the order will be refunded or otherwise, depending on the payment method, you will not be charged to the customer.

The products are described in the relevant information sheets. It is understood that the images attached to the description of a product may not be fully representative of its features but differ in color, size, accessories that may be present in the picture.

The correct order is confirmed by. Gustando L'Italia by the so-called "order confirmation email" to the email address supplied by the customer in the creation of your account needed for forwarding the purchase order. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. The contract between. Gustando L'Italia and the Customer shall be concluded with the acceptance, even partial, of the order by.Gustando L'Italia by forwarding the so-called "e-mail order confirmation". As soon as the full amount due from the customer will be credited, Gustando L'Italia will forward to the email address previously announced the so-called "payment received email."

In the event that the customer chooses which method of payment the bank transfer, the contract is subject to a condition subsequent efficacy under which it automatically becomes ineffective if the crediting of the entire amount due is not received on the c / c. . Gustando L'Italia within 3 working days from the date of sending of '"order confirmation email".

In the case of explicit request for the issuance of the invoice, the information provided by the customer when placing the order. No change in the bill will be possible after the issuance thereof.

PAYMENT METHOD

The Customer may pay for the Products and the shipping expenses by credit card, PayPal e  bank transfer.

All payments on www.gustandolitalia.com are absolutely safe.

CREDIT CARD

circuits on which you can buy on the site are: Visa, Mastercard and Diners Club. For maximum safety, the customer will make the payment transaction directly on the secure server of the bank, in fact the site www.gustandolitalia .com does not store any data of the credit card.

PAYPAL

Once confirmed the order, the customer will be redirected to PayPal's site where you can make your payment with your account or using a card, also prepaid, or at least in the manner accepted by Paypal and in compliance with the relevant conditions.

BANK TRANSFER

By choosing this method of payment, the customer must make a bank transfer as described in '' email order confirmation ". If the credit of the entire amount due is not received on the c / c of . Gustando L'Italia within 3 working days from the date of sending of '"order confirmation email", the contract automatically becomes ineffective and, accordingly,. Gustando L'Italia can freely dispose of the Products. Data for the bank transfer: Holder:. Gustando L'Italia. Intestatario: . Gustando L’Italia. IBAN: IT88O0504833540000000000314 BIC/SWIFT: POCIITM1 Bank: Popolare Commercio e Industria Reason: the customer must be indicated in the transfer date and the order number, available in '"order confirmation email" (ex .: 01.01.14 Order No. . 100 000 045).

CURRENCY

All amounts shown on www.gustandolitalia.com are expressed in Euro, which is the reference currency.

SHIPPING AND DELIVERY

Gustando L’Italia can accept orders for delivery both in Italian territory, and abroad.

Products purchased on the Site will be delivered to the address specified by the customer in the purchase process. Delivery costs are borne by the Customer and are clearly specified during the purchase process.

All purchases will be delivered by express courier from Monday to Friday, excluding public holidays and national holidays. Gustando L’Italia isn't responsible for unpredictable delays, or not attributable to it.

Once shipment of products, the customer will receive a confirmation email which will include a link to access the shipment tracking.

Prejudice to the case of force majeure or unforeseeable circumstances, the products ordered will be delivered within a period of seven (7) working days from the day following that on which. Gustando L’Italia confirmed the order to the customer via a special "order confirmation email", except that the Customer does not receive - within the same period - the communication inability to deliver the goods, due to sudden and temporary unavailability , of the products. In this case the customer will have the right to request the dispatch of any additional products available or to cancel the order and. Gustando L’Italia will refund any amounts already paid by the customer within the same time

The delivery service includes two delivery attempts at the address indicated in the order. After the second delivery attempt went blank, the customer will be contacted by telephone by the courier to arrange for delivery.

In the event that the customer wishes to indicate a new address for delivery, you should contact Customer Service. Gustando L’Italia  by email to info@gustandolitalia.com that will give the Courier the authorization to proceed.

SHIPPING COSTS

Product prices are inclusive of all taxes and fees. All prices are in Euro.

• Shipments in Italy:
  Throughout Italy the shipping is automatically calculated at the close of the order, and depending on the venue for the shipment of goods.
• Shipments abroad:
  For all orders with destination country other than Italy the cost of shipping varies depending on the country of destination. These charges will be communicated to the customer during checkout and before confirmation. At a time when the customer selects a destination country other than Italy shipping charges will be automatically updated.

RIGHT OF WITHDRAWAL

the customer has the right to terminate the contract of purchase for any reason, without explanation and without penalty, except in cases of exclusion provided in paragraph IV. To exercise this right, the customer must send Eataly Net notice within 14 days from the date of receipt of the Products using the downloadable form here or, if it intends to exercise the withdrawal before receiving the Products, the withdrawal notice may be sent in any time before they are received.

Such notice shall be sent by registered letter A / R, addressed to:

a. Ufficio Resi e Rimborsi 

Gustando L’Italia di Ferri Debora

Via Alcide De Gasperi  n. 11 ,

20015 Parabiago  (MI)

Under the Consumer Code, if the customer is a consumer, has the right to rescind the purchase contract for any reason, without explanation and without penalty. The Right of Withdrawal is not allowed to legal persons (eg. Companies, retailers, etc.) And natural persons acting for purposes relating to his trade. To exercise the right of withdrawal, the customer must simply send a. Gustando L’Italia a notice to that effect within 14 days of receipt of goods. The notice shall be sent by registered letter with acknowledgment of receipt or by telegram, addressed to. Gustando L’Italia Via A.de Gasperi n. 11, 20015 Parabiago (MI).

Upon receipt of the cancellation notice, Gustando L’Italia will quickly inform the customer instructions for the return of the Products, which will take place within 10 working days from receipt of the return instructions; the cost of the return will be borne by the customer, also the cost of the first shipment delivery, which will not be refunded.

The return right is subject to the following conditions:

i. The law applies to products purchased in their entirety; it can be exercised only on the withdrawal of the products purchased;

ii. shipping costs (both outward and in an eventual return) are always paid by the customer;

iii. Products of  Gustando L’Italia are sold in special packaging. Therefore, at the end of the regular exercise of the right of withdrawal by the customer, the purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories to limit damage to the original package) ;

iv. the shipment until the certificate of receipt at. Gustando L’Italia, is under the full responsibility of the customer. If the goods are damaged during transport,. Gustando L’Italia will give prompt notice to the customer. . Gustando L’Italia not responsible in any way for damage, theft or loss of returned products;

v. on his arrival at. Gustando L’Italia, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, the customer will lose the right of withdrawal as follows.

In addition, the customer must adhere to the following guidelines:

i. the product must not have been used or damaged;

ii. label (identifying item, brand, product characteristics) must still be attached to the product;

iii. in case of return of more than one item, the return delivery must be carried out in a single solution.

For products returned intact, Gustando L’Italia will refund the customer the full amount paid by bank transfer or by credit card chargeback, within 14 days of the return of the Product. The Buyer shall promptly provide to the bank on which the reimbursement (Cod. IBAN and owner of the account).

The Customer shall forfeit the right of withdrawal for lack of the essential integrity of the products (packaging and / or its contents), in cases where. Gustando L’Italia finds:

• the lack or damage of the outer packaging;
• lack internal packaging;
• the absence of integral elements of the product (accessories, parts);
• damage to the product for reasons other than transportation.

iv. In addition to the cases mentioned above, the right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:

  - Product order made to measure or clearly personalized;

  - Order products that are liable to deteriorate or expire rapidly;

  - Product order sealed that do not lend themselves to being returned for hygiene reasons or related to the protection of health or that were unsealed after delivery.

With reference to the withdrawal of the exclusion situations listed above, the customer, in particular, is informed and agrees that among the products that "are liable to deteriorate or expire rapidly" fall is all Food (incusi wines, spirits and beverages) and cosmetics , as the characteristics and quality of such types of products are also subject to alteration as a result of conservation is not appropriate. Therefore, for reasons of hygiene and protection of customers, the right of withdrawal is only applicable for the Products purchased on the Site that can be returned to Gustando L'Italia and put back on the market without endangering the health of consumers (such as books, gadgets, utensils, etc.).

In case of loss of the right of withdrawal, Gustando L’Italia shall return the property purchased by charging the same shipping costs and do not you give over to a refund of the price paid.

 REQUEST FOR REPLACEMENT OF AN ARTICLE

The procedure for replacement of a product or its component may be activated in the event that was mistakenly sent to Gustando L’Italia product different from what the customer has ordered and therefore not present in your order. If you encounter this case, the customer will have to refrain from opening the package and immediately report to Gustando L’Italia via email the error, so that the necessary checks. The shipping costs will be borne by Gustando L’Italia and the return shipment will be made by express courier.

The customer decides to require the replacement of a product is appropriate that, before organizing the return shipment, contact the customers Service  Gustando L’Italia by email to info@gustandolitalia.com. In any case, it will be necessary to have the order number.

In addition, the customer must adhere to the following guidelines:
• the label (identifying article) must still be attached to the product;
• in the case of returns of more than one item, the return shipment must be made in a single solution.

Gustando L’Italia reserves the right to inspect the product before accepting or not made. If all the conditions are met, the customer will replace the Product in accordance with the order at the time submitted. Just in case. Gustando L’Italia had not enjoying the availability of the product being replaced, the same will refund the price of the product within 10 days of receipt of the Product by bank transfer after communication of the bank by the customer (Cod. IBAN and account holder current).

Should not they meet the conditions made, as provided for in this Article, the returned Product will not be accepted and the customer can choose to get back the product purchased by assuming cost of delivery. In case of refusal of the shipment. Gustando L’Italia reserves the right to retain the Product and the corresponding amount